Issues with Moderated User Testing/In-depth Interviews related to Zoom outage

Incident Report for Qualtrics

Resolved

This incident has been resolved.
Posted Apr 16, 2025 - 22:33 UTC

Investigating

We are currently investigating an issue with Moderated User Testing/In-depth Interviews connected to an outage with our vendor, Zoom. During this time, users may experience failure to schedule interviews, launching Zoom meetings for the session, and saving recordings of interviews.
Posted Apr 16, 2025 - 20:34 UTC
This incident affected: Surveys (Survey Taking).
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